2026 CUSTOMER SATISFACTION SURVEY
This survey explores attitudes about NSSWD delivery of services, infrastructure priorities and feedback about how we can serve you better. The survey will take about 8 minutes. Please complete the survey by: October 31, 2026.
Thank you very much for taking the time to provide feedback to us. If you have any questions about how this survey data will be used, please contact Mark Boysen at 250-537-9902.
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STAGE 4 WATERING RESTRICTIONS CONTINUE
October 20, 2026 FULL MEDIA RELEASE
The North Salt Spring Waterworks District is continuing its highest level of watering restrictions as persistent drought conditions are forecasted to continue into late October. The District is encouraging residents to help minimize water use as lake levels near 20-year lows. In 2026, May-to-October rainfall has been only 40% of the 5-year annual average and lake levels for both Maxwell and St. Mary Lakes are at their lowest levels since before 2009.
NSSWD Chair Steve Lam – “This has been an exceptionally difficult year for our water supply, and we recognize that Stage 4 restrictions are challenging for our community. We appreciate the conservation efforts our ratepayers have made. Every bit of water saved helps us manage through this drought. Our Board is also looking beyond the immediate situation, making the investments needed to build a more resilient and reliable water system for the future.”
THE NORTH SALT SPRING WATERWORKS DISTRICT
We are located on Salt Spring Island – the largest of the Southern Gulf Islands, just off the Saanich Peninsula on the southern tip of Vancouver Island.
The district started in 1913 as the Ganges Power and Water utility and was incorporated as an improvement district in 1948. The District provides potable water to a large portion of Salt Spring Island, including over 5,500 year round residents….
LATEST NEWS
Boil Water Advisory Lifted – Rainbow Rd/Atkins Rd Area – Thurs. Oct 08, 2026, at 4:15pm
Update- Boil Water Advisory Lifted - Rainbow Rd/Atkins Rd Area – Thursday, October 08, 2026, at 4:15pm. The District has received 2 consecutive samples confirming the water is safe to drink. Thank you for your patience and we apologize for the inconvenience. NSSWD
District Office Closed to Observe Thanksgiving Monday October 12th, 2026.
In observation of Thanksgiving, The North Salt Spring Waterworks District office will be closed on Monday, October 12th, 2026. Our office will reopen on Tuesday, October 13th, 2026. On behalf of all of us at the district, we wish you a Happy Thanksgiving!
Emergency Repair – Boil Water Advisory – Rainbow Rd/Atkins Rd Area – Mon. Oct 5, 2026 at 6:30pm
Due to an emergency repair on Rainbow Road, a precautionary boil water advisory is in place as of Monday October 5, 2026 at 6:30 pm until the District receives 2 consecutive samples confirming the water is safe to consume, for the following address. Addresses Affected: 244 - 351 Rainbow Road 231 - 240 Atkins [...]
District Office Closed to Observe the National Day for Truth and Reconciliation on Wednesday September 30, 2026
The North Salt Spring Waterworks District office will be closed to observe the National Day of Truth and Reconciliation on Wednesday, September 30, 2026. Our office will reopen Thursday, October 1, 2026. This day honours the lost children and survivors of residential schools, their families, and communities! Phone: 250-537-9902 After hours emergency pager number: 1-888-777-4054 [...]
Lake Levels September 22, 2026
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Boil Water Advisory Lifted – Devine Drive – Tue Sept 22, 2026 at 2:45pm
Update- Boil Water Advisory Lifted - Devine Drive - Tuesday Sept 22, 2026 at 2:45pm. The District has received 2 consecutive samples confirming the water is safe to drink. Thank you for your patience and we apologize for the inconvenience. NSSWD Our crew had to make an emergency repair on Devine Drive on Wednesday September [...]